Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304138 Tayside NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations December 2014
201304154 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304169 Perth and Kinross Council handling of application (complaints by applicants) Some upheld, recommendations December 2014
201304220 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2014
201304372 Scottish Prison Service personal property Upheld, recommendations December 2014
201304451 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304452 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304459 University of St Andrews academic appeal/exam results/degree classification Not upheld, recommendations December 2014
201304600 A Medical Practice in the Highland NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2014
201304619 A Dentist in the Fife NHS Board area clinical treatment/diagnosis Some upheld, recommendations December 2014