Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205369 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2014 |
| 201300746 | A Council | primary school | Not upheld, recommendations | December 2014 |
| 201301290 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, recommendations | December 2014 |
| 201301327 | Scottish Prison Service | complaints handling | Some upheld, recommendations | December 2014 |
| 201301805 | Perth and Kinross Council | terminations of tenancy | Upheld, action taken by body to remedy, no recommendations | December 2014 |
| 201301851 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, recommendations | December 2014 |
| 201302480 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201302529 | Fife NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | December 2014 |
| 201302535 | Glasgow City Council | licensing - other | Upheld, recommendations | December 2014 |
| 201302649 | A Health Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2014 |