Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400666 | Borders NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | January 2015 |
| 201400711 | Crown Office and Procurator Fiscal Service | policy/administration | Not upheld, no recommendations | January 2015 |
| 201400778 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2015 |
| 201400922 | Orkney NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401055 | Angus Housing Association Ltd | improvements and renovation | Not upheld, no recommendations | January 2015 |
| 201401077 | The City of Edinburgh Council | civic amenity/waste | Not upheld, no recommendations | January 2015 |
| 201401102 | East Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2015 |
| 201401159 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2015 |
| 201401187 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401236 | Glasgow City Council | council tax | Some upheld, recommendations | January 2015 |