Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400045

  • Case ref:
    201400045
  • Date:
    January 2015
  • Body:
    Kingdom Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Miss C complained to the housing association about their responses to her requests for repairs. The association investigated her complaints and advised her of their conclusions. In some cases they said their responses had been reasonable and in others they found their actions could have been quicker or more effective, and they apologised to Miss C where they felt necessary.

Miss C was dissatisfied with the association's response and complained to us. We examined the available evidence and found that, though there were areas where the responses could have been better, overall they had been reasonable.

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Updated: March 13, 2018