Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303782 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015
201303870 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2015
201303935 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2015
201303973 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201304003 New College Lanarkshire complaints handling Some upheld, recommendations January 2015
201304174 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2015
201304276 Aberdeen City Council complaints handling (including appeals procedures) Not upheld, no recommendations January 2015
201304322 Perth and Kinross Council policy/administration Not upheld, no recommendations January 2015
201304417 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations January 2015
201304445 South Lanarkshire Council handling of application (complaints by opponents) Not upheld, no recommendations January 2015