Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401547 East Dunbartonshire Council landlord registration Not upheld, no recommendations February 2015
201401586 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Some upheld, no recommendations February 2015
201401599 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2015
201401639 Lothian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2015
201401683 Port of Leith Housing Association Ltd right to buy Upheld, recommendations February 2015
201401821 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201401837 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201402028 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201402073 The City of Edinburgh Council statutory notices Not upheld, no recommendations February 2015
201402199 The City of Edinburgh Council noise pollution Not upheld, no recommendations February 2015