Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305144 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201305159 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Some upheld, no recommendations February 2015
201305440 Perth College UHI special needs - assessment and provision Upheld, recommendations February 2015
201305447 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201305701 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2015
201305843 Crown Office and Procurator Fiscal Service complaints handling Upheld, recommendations February 2015
201305891 Highland NHS Board clinical treatment / diagnosis Some upheld, no recommendations February 2015
201305895 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201306074 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations February 2015
201306175 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2015