Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400050 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201400298 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations February 2015
201400321 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201400454 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201400826 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, recommendations February 2015
201400888 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations February 2015
201401186 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201401329 Falkirk Council repairs and maintenance Upheld, recommendations February 2015
201401413 University of Dundee policy/administration Not upheld, recommendations February 2015
201401463 Glasgow Housing Association policy/administration Not upheld, no recommendations February 2015