Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201405168 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201204456 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201204998 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations February 2015
201300300 Tayside NHS Board clinical treatment / diagnosis February 2015
201300474 Scottish Prison Service personal property Upheld, recommendations February 2015
201300619 Crown Office and Procurator Fiscal Service policy/administration Some upheld, recommendations February 2015
201301496 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201302021 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201302667 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015