Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304654 | Scottish Prison Service | access to medical care/treatment | Some upheld, recommendations | February 2015 |
| 201304655 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | February 2015 |
| 201304716 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2015 |
| 201304815 | A Council | primary school | Some upheld, recommendations | February 2015 |
| 201305043 | University of Strathclyde | policy/administration | Not upheld, no recommendations | February 2015 |
| 201305061 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | February 2015 |
| 201305097 | West Lothian Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2015 |
| 201305098 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2015 |
| 201305131 | Scottish Prison Service | searching of prisoner, property and cell | Upheld, recommendations | February 2015 |
| 201305140 | Business Stream | charging method / calculation | Not upheld, recommendations | February 2015 |