Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302805 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations February 2015
201302826 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201303891 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201304086 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201304239 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201304473 Kingdom Housing Association Ltd repairs and maintenance Not upheld, no recommendations February 2015
201304484 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201304582 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201304620 Scottish Prison Service use of restraints Upheld, action taken by body to remedy, recommendations February 2015
201304621 Borders NHS Board nurses / nursing care Upheld, recommendations February 2015