Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401558 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2015
201401584 Glasgow West Housing Association Ltd rent and/or service charges Not upheld, no recommendations March 2015
201401678 The City of Edinburgh Council primary school Not upheld, no recommendations March 2015
201402018 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201402081 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201402112 North Lanarkshire Council council tax Not upheld, no recommendations March 2015
201402187 North Lanarkshire Council repairs and maintenance March 2015
201402411 Glasgow City Council secondary school Upheld, recommendations March 2015
201402424 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2015
201402434 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015