Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400052

  • Case ref:
    201400052
  • Date:
    March 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    hygiene

Summary

Mr C complained to us about the Scottish Prison Service (SPS)'s handling of his request for access to cell cleaning facilities at the weekends. He was also unhappy with the way the SPS handled his complaint. However, Mr C was freed from prison whilst we were investigating his complaint and did not provide us with a contact address. Although the SPS provided a contact address, Mr C did not respond to our attempts to contact him there, and we had no option but to close our file on his case.

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Updated: March 13, 2018