Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304053 | Aberdeen City Council | parking | Not upheld, no recommendations | March 2015 |
| 201304141 | North Ayrshire Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | March 2015 |
| 201304592 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201304599 | Forestry Commission Scotland | policy/administration | Not upheld, no recommendations | March 2015 |
| 201304734 | Tayside NHS Board | complaints handling | Upheld, recommendations | March 2015 |
| 201305035 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201305357 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201305448 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201305791 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2015 |
| 201305951 | Scottish Prison Service | personal property | March 2015 |