Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401037 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201401609 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201401611 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201401745 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | April 2015 |
| 201401773 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | April 2015 |
| 201401836 | Scottish Prison Service | transfer to another prison | April 2015 | |
| 201402072 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2015 |
| 201402210 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | April 2015 |
| 201402285 | East Lothian Council | communication staff attitude and confidentiality | Not upheld, no recommendations | April 2015 |
| 201402564 | North Lanarkshire Council | handling of application (complaints by opponents) | Upheld, recommendations | April 2015 |