Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402950 East Dunbartonshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations April 2015
201402976 West Dunbartonshire Council repairs and maintenance Not upheld, no recommendations April 2015
201403008 Renfrewshire Council local housing allowance and council tax benefit Some upheld, recommendations April 2015
201403381 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2015
201403409 Glasgow City Council policy/administration Some upheld, recommendations April 2015
201403471 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2015
201403639 A Medical Practice in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2015
201403666 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201403702 Glasgow City Council policy/administration Upheld, recommendations April 2015
201403974 Business Stream disconnection Not upheld, no recommendations April 2015