Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201401836

  • Case ref:
    201401836
  • Date:
    April 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    transfer to another prison

Summary

Mr C complained that the Scottish Prison Service failed to transfer him to the closest appropriate establishment to his postcode. We identified that the establishment Mr C had in mind was not appropriate as it did not provide a course he was required to complete. He was later moved to an appropriate establishment and listed for the relevant course. He was satisfied with this and decided not to pursue his complaint further.

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Updated: March 13, 2018