Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404119 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2015 |
| 201404149 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2015 |
| 201404706 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | April 2015 |
| 201404795 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2015 |
| 201404929 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | April 2015 |
| 201405114 | The Robert Gordon University | academic appeal/exam results/degree classification | Not upheld, no recommendations | April 2015 |
| 201405125 | Renfrewshire Council | handling of application (complaints by applicants) | Upheld, recommendations | April 2015 |
| 201405371 | Business Stream | damage caused / compensation | Not upheld, no recommendations | April 2015 |
| 201405906 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | April 2015 | |
| 201406015 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2015 |