Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406554 Scottish Water damage caused / compensation Resolved, no recommendations April 2015
201201266 River Clyde Homes applications, allocations, transfers & exchanges Not upheld, no recommendations March 2015
201301821 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201302422 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2015
201302557 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2015
201302921 South Lanarkshire Council aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 Not upheld, recommendations March 2015
201302996 The Highland Council primary school Upheld, recommendations March 2015
201302998 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201303648 Tayside NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2015
201303811 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations March 2015