Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201405906

  • Case ref:
    201405906
  • Date:
    April 2015
  • Body:
    Greater Glasgow and Clyde NHS Board - Acute Services Division
  • Sector:
    Health
  • Outcome:
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C had complained to us, through her solicitors, about the treatment she had received from the board. However, we learned that Ms C was taking legal action against the board in relation to the events of the complaint. Under the Scottish Public Services Ombudsman Act 2002, it would not be our practice to investigate a complaint where legal action was being taken. The complaint was, therefore, closed without further investigation.

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Updated: March 13, 2018