Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305870 Business Stream charging method / calculation Some upheld, recommendations April 2015
201305901 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201305953 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2015
201305965 Knowes Housing Association Ltd terminations of tenancy Some upheld, recommendations April 2015
201306092 Scottish Prison Service personal property Upheld, recommendations April 2015
201306133 Scottish Prison Service communication by telephone Upheld, recommendations April 2015
201306238 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400075 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2015
201400511 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400589 North Lanarkshire Council improvements and renovation Not upheld, no recommendations April 2015