Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404940 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, recommendations | May 2015 |
| 201404990 | Hillhead Housing Association 2000 | terminations of tenancy | Not upheld, no recommendations | May 2015 |
| 201405071 | Dumfries and Galloway Council | primary school | Upheld, no recommendations | May 2015 |
| 201405151 | Audit Scotland | communication, staff attitude and confidentiality | Upheld, recommendations | May 2015 |
| 201405163 | Renfrewshire Council | repairs and maintenance | Upheld, recommendations | May 2015 |
| 201405219 | South Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2015 |
| 201405223 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | May 2015 |
| 201405308 | Office of the Public Guardian (Scotland) | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405491 | The Highland Council | land and property | Not upheld, no recommendations | May 2015 |
| 201405550 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2015 |