Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403196 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201403197 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201403297 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2015 |
| 201403395 | Aberdeen City Council | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | May 2015 |
| 201403450 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201403677 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | May 2015 |
| 201403829 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201403876 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201403941 | Business Stream | charging method / calculation | Not upheld, no recommendations | May 2015 |
| 201403956 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |