Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407313 | Tollcross Housing Association Ltd | repairs and maintenance | Upheld, recommendations | June 2015 |
| 201205171 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2015 |
| 201300089 | Angus Council | hall letting, indoor facilities, libraries, museums etc | Not upheld, no recommendations | May 2015 |
| 201300513 | Argyll and Bute Council | zoning of local authorities, planning blight, flood prevention | Upheld, recommendations | May 2015 |
| 201304171 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2015 |
| 201304359 | West Lothian Council | mental health issues | Some upheld, recommendations | May 2015 |
| 201304380 | University of Glasgow | special needs - assessment and provision | Upheld, recommendations | May 2015 |
| 201304829 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305105 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201305249 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |