Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400695 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2015
201401093 University of Glasgow special needs - assessment and provision Not upheld, no recommendations June 2015
201401337 Fife College complaints handling Not upheld, recommendations June 2015
201401428 Private Rented Housing Panel complaints handling Some upheld, recommendations June 2015
201401646 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015
201401774 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015
201402012 Shetland NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2015
201402300 Loch Lomond and The Trossachs National Park Authority policy/administration Not upheld, no recommendations June 2015
201402779 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015
201402995 Angus Council Applications, allocations, transfers & exchanges Not upheld, recommendations June 2015