Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403399 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2015
201403431 Fife Council noise pollution Not upheld, no recommendations June 2015
201403584 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2015
201403776 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, recommendations June 2015
201403867 A Medical Practice in the Lothian NHS Board area policy / administration Some upheld, recommendations June 2015
201403967 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2015
201404159 Glen Oaks Housing Association Ltd repairs and maintenance Not upheld, no recommendations June 2015
201404280 Forth Valley NHS Board complaints handling Upheld, recommendations June 2015
201404285 Scottish Prison Service downgrading Not upheld, no recommendations June 2015
201404527 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations June 2015