Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407590 | A Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201407669 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | July 2015 |
| 201500001 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201300177 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | June 2015 |
| 201300851 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | June 2015 |
| 201300983 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | June 2015 |
| 201301661 | Scottish Natural Heritage | handling of application | Not upheld, no recommendations | June 2015 |
| 201302427 | Crown Office and Procurator Fiscal Service | policy/administration | Some upheld, recommendations | June 2015 |
| 201303151 | Business Stream | Charging method / calculation | Upheld, recommendations | June 2015 |
| 201303547 | Scottish Prison Service | progression | Not upheld, no recommendations | June 2015 |