Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405742 Scottish Prison Service complaints handling Not upheld, recommendations July 2015
201405793 Scottish Prison Service policy/administration Not upheld, recommendations July 2015
201405814 South Ayrshire Council special educational needs - assessment & provision Not upheld, no recommendations July 2015
201405853 Fife Council council tax Upheld, recommendations July 2015
201406085 Kingdom Housing Association Ltd neighbour disputes and antisocial behaviour Not upheld, no recommendations July 2015
201406169 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2015
201406264 The City of Edinburgh Council housing statutory repair notices, haa areas and demolition orders Not upheld, no recommendations July 2015
201406386 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations July 2015
201406516 Ayrshire and Arran NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2015
201406751 Aberdeen City Council rent and/or service charges Upheld, recommendations July 2015