Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404841 Blairtummock Housing Association Ltd neighbour disputes and antisocial behaviour Not upheld, no recommendations July 2015
201404897 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2015
201404931 University of Edinburgh policy/administration Not upheld, no recommendations July 2015
201405088 University of St Andrews teaching and supervision Not upheld, no recommendations July 2015
201405214 The City of Edinburgh Council statutory notices Upheld, recommendations July 2015
201405598 Easthall Park Housing Co-operative applications, allocations, transfers & exchanges Not upheld, no recommendations July 2015
201405620 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2015
201405666 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2015
201405722 Comhairle nan Eilean Siar local housing allowance and council tax benefit Upheld, recommendations July 2015
201405741 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2015