Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304134 | Highland NHS Board | clinical treatment / diagnosis | June 2015 | |
| 201304603 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201305166 | The Highland Council | policy/administration | Not upheld, no recommendations | June 2015 |
| 201305247 | Perth and Kinross Council | right to buy | Some upheld, recommendations | June 2015 |
| 201305427 | The Highland Council | local housing allowance and council tax benefit | Some upheld, no recommendations | June 2015 |
| 201305715 | Scottish Legal Aid Board | handling of application | Some upheld, no recommendations | June 2015 |
| 201305739 | The Moray Council | secondary school | Not upheld, no recommendations | June 2015 |
| 201305833 | Aberdeenshire Council | rent and/or service charges | Some upheld, recommendations | June 2015 |
| 201306220 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201306286 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2015 |