Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407009 | Barony Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2015 |
| 201407031 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | July 2015 |
| 201407060 | Scottish Prison Service | escorting services | Upheld, recommendations | July 2015 |
| 201407146 | The City of Edinburgh Council | council tax | Upheld, recommendations | July 2015 |
| 201407199 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2015 |
| 201407265 | Aberdeenshire Council | handling of application (complaints by opponents) | Resolved, no recommendations | July 2015 |
| 201407363 | South Lanarkshire Council | repairs and maintenance | Resolved, no recommendations | July 2015 |
| 201407365 | East Renfrewshire Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201407446 | Scottish Prison Service | escorting services | Upheld, recommendations | July 2015 |
| 201407524 | Borders NHS Board | clinical treatment / diagnosis | July 2015 |