Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403898 | Scottish Prison Service | personal property | Upheld, recommendations | July 2015 |
| 201403927 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | July 2015 |
| 201403970 | West Lothian Council | policy/administration | Upheld, recommendations | July 2015 |
| 201404012 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201404044 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201404089 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201404332 | Renfrewshire Council | repairs and maintenance | Some upheld, recommendations | July 2015 |
| 201404376 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201404431 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2015 |
| 201404670 | A Dentist in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | July 2015 |