Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303704 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201304447 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2015 |
| 201304920 | Ayrshire and Arran NHS Board | nurses / nursing care | Some upheld, recommendations | July 2015 |
| 201305006 | The City of Edinburgh Council | statutory notices | July 2015 | |
| 201305322 | The Highland Council | development plans - breaches/procedures and enquiries | Not upheld, no recommendations | July 2015 |
| 201305354 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | July 2015 |
| 201305453 | South Ayrshire Council | building standards | Not upheld, no recommendations | July 2015 |
| 201305515 | West Lothian Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201305981 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201305986 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | July 2015 |