Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407668 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2015 |
| 201407699 | Scottish Prison Service | complaints handling | Upheld, no recommendations | August 2015 |
| 201407897 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | August 2015 |
| 201407898 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | August 2015 |
| 201500028 | East Kilbride and District Housing Association Ltd | communication staff attitude dignity and confidentiality | Upheld, no recommendations | August 2015 |
| 201500074 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | August 2015 |
| 201500080 | North Ayrshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201500081 | North Ayrshire Council | policy/administration | Some upheld, recommendations | August 2015 |
| 201204983 | Dumfries and Galloway NHS Board | policy / administration | Some upheld, recommendations | July 2015 |
| 201302420 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |