Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404208 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015
201404375 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2015
201404399 East Renfrewshire Council parking Some upheld, recommendations August 2015
201404470 Highland NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations August 2015
201404746 East Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2015
201404766 North Lanarkshire Council policy/administration Not upheld, no recommendations August 2015
201404818 Directorate of Planning and Environmental Appeals handling of application (complaints by opponent) Some upheld, recommendations August 2015
201404869 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015
201405041 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015
201405056 Stirling Council secondary school Not upheld, no recommendations August 2015