Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401872 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201401874 Berwickshire Housing Association Ltd terminations of tenancy Not upheld, no recommendations August 2015
201401887 The City of Edinburgh Council repairs and maintenance Some upheld, recommendations August 2015
201401952 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201402306 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2015
201402357 Fife Council repairs and maintenance Some upheld, recommendations August 2015
201402575 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201403076 Tayside NHS Board policy / administration Not upheld, recommendations August 2015
201403308 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201403349 Perth College UHI special needs - assessment and provision August 2015