Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403389 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2015
201403402 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015
201403588 University of Aberdeen policy/administration Not upheld, no recommendations August 2015
201403887 Thenue Housing right to buy Not upheld, no recommendations August 2015
201403912 Scottish Borders Council council tax Upheld, recommendations August 2015
201403916 Grampian NHS Board nurses / nursing care Some upheld, recommendations August 2015
201403951 Glasgow Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2015
201404111 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201404112 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015
201404173 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015