Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406853 | North Ayrshire Council | complaints handling | Not upheld, recommendations | August 2015 |
| 201406917 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407178 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201407197 | Aberdeen City Council | burial grounds/crematoria | Not upheld, no recommendations | August 2015 |
| 201407208 | The Highland Council | complaints handling | Upheld, recommendations | August 2015 |
| 201407336 | Dundee City Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407345 | East Renfrewshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201407377 | West Lothian Council | policy/administration | Upheld, recommendations | August 2015 |
| 201407445 | Business Stream | incorrect billing | Not upheld, recommendations | August 2015 |
| 201407618 | Care Inspectorate | regulation of care | Not upheld, no recommendations | August 2015 |