Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406038 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2015
201406154 Fife Council applications, allocations, transfers & exchanges Not upheld, no recommendations August 2015
201406415 West Dunbartonshire Council homeless person issues Some upheld, no recommendations August 2015
201406436 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201406447 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015
201406619 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201406717 Aberdeen City Council applications, allocations, transfers & exchanges Not upheld, no recommendations August 2015
201406741 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201406748 The City of Edinburgh Council traffic regulation and management Not upheld, no recommendations August 2015
201406839 Aberdeen City Council repairs and maintenance Resolved, no recommendations August 2015