Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201406012

  • Case ref:
    201406012
  • Date:
    August 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    regime and operation of prison

Summary

Mr C complained that the Scottish Prison Service (SPS) unreasonably failed to give him sufficient time to eat lunch before the exercise period. He also said the SPS unreasonably failed to provide one full hour's exercise time. Mr C was released from prison whilst we were investigating his complaint and did not provide us with a forwarding address. We were unable to make contact with him despite making several enquiries. Therefore, we closed his case in line with our procedures.

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Updated: March 13, 2018