Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405098 Tayside NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations August 2015
201405121 Scottish Prison Service accuracy of prisoner record Upheld, recommendations August 2015
201405369 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015
201405426 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2015
201405489 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015
201405519 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201405558 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201405660 Forth Valley NHS Board nurses / nursing care Upheld, recommendations August 2015
201405761 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015
201406012 Scottish Prison Service regime and operation of prison August 2015