Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201404746

  • Case ref:
    201404746
  • Date:
    August 2015
  • Body:
    East Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Ms C complained on behalf of Ms A that a warning letter she received from the council in October about her alleged behaviour was the first such notification she received. Ms A said that although she requested a meeting to discuss the situation, she was not given the opportunity to provide her side of the story. Ms C said that Ms A was being victimised and ignored.

We found that there was evidence that Ms A had been warned on occasions before October, and she had referred to this correspondence in her own letters. Ms A had also been given details of the complaints made against her, and been invited to call or meet to discuss them. She did not do so. We found no evidence to suggest that the council had failed to act in accordance with their anti-social behaviour policy, so we did not uphold the complaint.

Updated: March 13, 2018