Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305621 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2015 |
| 201305897 | Fife College | special needs - assessment and provision | Not upheld, recommendations | August 2015 |
| 201305950 | Scottish Prison Service | escorted day absence | Some upheld, recommendations | August 2015 |
| 201306129 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201400024 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | August 2015 |
| 201400288 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201400665 | Lothian NHS Board | continuing care | Not upheld, no recommendations | August 2015 |
| 201400729 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2015 |
| 201400946 | Midlothian Council | primary school | Some upheld, recommendations | August 2015 |
| 201400985 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |