Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407715 Scottish Prison Service complaints handling Upheld, recommendations September 2015
201407750 A Dental Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2015
201407836 Scottish Borders Council communication staff attitude and confidentiality Not upheld, recommendations September 2015
201407906 Glasgow Life complaints handling Not upheld, no recommendations September 2015
201500076 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2015
201500091 Fife Council handling of application (complaints by opponents) Upheld, recommendations September 2015
201500303 North Ayrshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500357 Tayside NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2015
201500498 A Dental Practice in the Fife NHS Board area clinical treatment / diagnosis Complaint withdrawn September 2015
201500516 Scottish Borders Council council tax Some upheld, no recommendations September 2015