Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501488 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2015
201203283 The Highland Council zoning of local authorities, planning blight, flood prevention Not upheld, no recommendations September 2015
201300569 A Dental Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2015
201304137 Ayrshire College student discipline Not upheld, no recommendations September 2015
201400210 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201400650 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201402116 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201402212 North Lanarkshire Council special educational needs - assessment & provision Not upheld, recommendations September 2015
201402437 Dumfries and Galloway Council caravan sites Not upheld, no recommendations September 2015
201402576 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations September 2015