Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403532 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201403540 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201403561 West Lothian Council neighbour disputes and antisocial behaviour Not upheld, recommendations September 2015
201403598 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201403698 The City of Edinburgh Council repairs and maintenance Some upheld, no recommendations September 2015
201403864 The City of Edinburgh Council housing statutory repair notices, HAA areas and demolition orders Upheld, recommendations September 2015
201403869 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations September 2015
201404008 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201404083 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201404301 Dumfries and Galloway Council handling of application (complaints by applicants) Not upheld, no recommendations September 2015