Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407722 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201407818 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | October 2015 |
| 201407841 | East Renfrewshire Council | primary school | Upheld, no recommendations | October 2015 |
| 201500437 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201500528 | North Lanarkshire Council | sheltered housing issues/residential homes | Not upheld, no recommendations | October 2015 |
| 201500618 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201500702 | Argyll Community Housing Association | terminations of tenancy | Upheld, recommendations | October 2015 |
| 201500849 | University of the West of Scotland | policy/administration | Some upheld, recommendations | October 2015 |
| 201500951 | Scottish Prison Service | downgrading | Not upheld, no recommendations | October 2015 |
| 201501199 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |