Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405247 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201405375 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2015
201405400 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Upheld, action taken by body to remedy, recommendations September 2015
201405712 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2015
201406063 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201406562 Grampian NHS Board nurses / nursing care Upheld, recommendations September 2015
201406936 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201407012 Scottish Prison Service policy/administration Upheld, recommendations September 2015
201407128 Falkirk Council handling of application (complaints by opponents) Not upheld, no recommendations September 2015
201407551 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2015