Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501679 | The Highland Council | mental health issues | Complaint withdrawn | September 2015 |
| 201200387 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | August 2015 |
| 201301743 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201303319 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201303345 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304125 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | August 2015 |
| 201304469 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304678 | The Highland Council | primary school | Upheld, recommendations | August 2015 |
| 201305398 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201305510 | Scottish Water | policy/administration | Not upheld, no recommendations | August 2015 |