Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201500560

  • Case ref:
    201500560
  • Date:
    September 2015
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

A gas inspection was carried out at Miss C's home via forced entry. Miss C complained that the council unreasonably failed to provide her with appropriate notice about the gas inspection. However, the evidence available confirmed that three attempts were made to gain entry to Miss C's home and appropriate notification was given that a forced entry would occur. The council acted within their remit and followed the appropriate procedures.

Miss C also complained that the council failed to provide a reasonable response to her complaint. However, we found that the council responded appropriately to the main points of the complaint raised by Miss C. Therefore, we did not uphold her complaints.

Related reading

Updated: March 13, 2018